Support

FAQ's

If you are experiencing any problems with your JUNIORJONES product, you may find the answer here. If your question is not answered, you can visit our ‘Contact Us’ page for our Customer Services details here.

ARE THE STROLLERS SUITABLE FROM BIRTH?

All the JUNIORJONES strollers are suitable from birth with the exception of the J-DUO which is suitable from 6 months old, a carrycot option is available for the J-DUO from birth to 6 months.

DO THE STROLLERS PARENT FACE?

The J-CARBON and the J-SPIRIT seat unit can be parent or forward facing. The J-CUB and the J-TOURER are forward facing only. The J-DUO seat unit can be parent or forward facing in single mode, but forward facing only in tandem mode.

WHAT IS THE WEIGHT LIMIT?

All the strollers in the JUNIORJONES range are suitable from birth to 22kg with the exception of the J-DUO which is suitable from 6 months up to 25kg.

WHICH CAR SEATS ARE COMPATIBLE?

The J-CARBON, the J-SPIRIT and the J-DUO are compatible with a Group 0+ Car Seat using the correct adaptors. The compatible Car Seats are:

Cybex Aton 5
Cybex Cloud Q
Cybex Cloud Z
Maxi-Cosi CabrioFix
Maxi-Cosi Pebble Plus
Recaro Privia
Besafe Izi Go

DO I NEED TO PURCHASE CAR SEAT ADAPTORS?

The J-CARBON and the J-SPIRIT carrycots come with car seat adaptors as these are used to attach the carrycot correctly. If a carrycot is not purchased the car seat adaptors can be purchased separately. The J-DUO carrycot does not come with car seat adaptors and therefore need to be purchased separately.

WHERE CAN I FIND A COPY OF THE INSTRUCTION MANUALS?

The instruction manuals can be viewed/downloaded from the website Support section.

MY J-CARBON/J-SPIRIT/J-DUO HANDLE WON’T FOLD DOWN.

Ensure that the handle is in the lowest position before attempting to fold.

I CAN’T UNFOLD MY J-CARBON/J-SPIRIT.

Ensure the handle is in the upright position before lifting the seat unit. Ensure that the travel lock is released before attempting to lift the handle.

WHICH RAINCOVER WILL FIT MY STROLLER?

Universal stroller and carrycot raincovers are available to purchase separately and are universal so fit most other brands of strollers.

HOW DO I KNOW WHETHER I HAVE ATTACHED MY CAR SEAT ADAPTORS CORRECTLY ON THE CHASSIS?

The car seat adaptors are labelled with R and L for Right and Left. This is from the perspective of you being stood behind the handle of the chassis. The circular handle in the middle of the adaptors turn and lock into position when attached correctly. Turn the handle to release the adaptors from the chassis.

MY J-DUO WON'T FOLD.

Ensure that the handle is in the lowest position before attempting to fold. Also ensure that the seat unit, carrycot or car seat adaptors are removed before folding.

MY FRONT WHEELS ARE LOCKING IN THE WRONG DIRECTION WHEN IN LOCKED POSITION.

If your J-DUO wheels are locking in the wrong position you have them attached on the wrong sides. Press the release button located behind the front wheel housing to release and then press again to insert them into the correct side.

MY FRAME LOCK WON'T REACH WHERE IT NEEDS TO LOCK IN PLACE WHEN I FOLD THE CHASSIS.

Ensure your J-DUO front wheels are in swivel mode and rotate them 180 degrees. Your lock will then reach and lock into place.

MY HANDLE WON'T ADJUST PROPERLY.

Ensure that the barrel on the handle bar is twisted fully forwards before attempting to adjust the handle height. Do not apply any downwards force when adjusting.

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